Start with the payer’s exact allegation
“Documentation does not support the service” can describe different alleged defects: no note located, missing signature, incomplete fields, plan timing, unsupported units, provider identity or an enrollment issue. Preserve the reviewer’s wording and assign a separate issue category rather than rewriting every result as a generic denial.
ABA evidence map
Assessment and plan
Assessment date, author, signature, treatment goals, service period and later plan updates.
Direct-service record
Technician or clinician, date, start and end time, units, service code, note and signature.
Supervision record
Supervisor identity, relationship to the rendering provider, supervision date and supporting record.
Administrative support
Authorization, credentials, group affiliation, billing/rendering identifiers and enrollment effective dates.
How to verify a worksheet finding
Why issue separation matters
A claim may have clinical documentation that supports the delivered service while the payer separately alleges an enrollment, credentialing or authorization defect. Conversely, enrollment evidence does not cure a missing clinical record. Heaude preserves both tracks so the provider and counsel can see exactly what evidence addresses—and what it does not.